Redemptions

If you have Sweeps Coins (SC) in your account, you can request a cash redemption once you meet the published eligibility and playthrough rules. Sweeps Coins are the only prize-bearing balance that can be redeemed for cash. Gold Coins are for gameplay only and do not carry cash value.

SpinPals credits Sweeps Coins automatically for qualifying bonuses and promotions. Before you submit a redemption request, confirm that the SC balance you plan to redeem is eligible under the specific promo rules that credited those coins.

Who can request a redemption

Redemptions are available only to verified account holders who are eligible under SpinPals' sweepstakes rules. SpinPals operates in the United States only, and some states are excluded: Alabama, Arizona, California, Connecticut, Delaware, Idaho, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, Tennessee, Washington, and West Virginia. Accounts that display signs of bonus abuse, use of multiple accounts, or sharing schemes may be denied or suspended.

Account verification — what you’ll need

SpinPals requires verification before processing prize redemptions. Typical verification steps include confirming your phone number, providing government ID, and verifying address and payment details where applicable. Complete, accurate personal information helps prevent delays. If you received SC via a special method, such as a mail-in promotional request, you must follow the stated instructions to have those SC approved and credited before they can be redeemed.

Minimums, playthroughs, and limits you should know

• Minimum redemption threshold: 100 Sweeps Coins (1 SC = $1).
• Wagering requirement: Bonus Sweeps Coins must meet their stated playthrough before they are eligible to redeem; the platform’s policy requires at least 1x playthrough on SC, and some promotions may impose higher playthroughs up to 20x.
• Redemption frequency: Only one redemption request is permitted per account every five days.
• Per-request maximum: 500 SC per redemption transaction.

Always check the specific promotion terms, since individual offers may have additional or different requirements.

Available redemption options

Redemption options and payout methods vary by player, by state, and by the player’s verification level. To see the methods available to you, open the “Redeem” or “Cash Out” area inside your SpinPals account. If you need help choosing a method or want confirmation of available options, contact SpinPals support via live chat inside the site, or email support@spinpalcasino.com.

What to expect after you submit a request

After you submit a redemption request, SpinPals will verify your account and the eligibility of the Sweeps Coins you want to redeem. Processing then follows the payout method you chose; some steps involve third-party processors or banks, which can add time. SpinPals will notify you of the request status and any documents needed to complete verification.

Keep records of your request and the email confirmation. If your request is approved, funds will be sent using the chosen payout method. If a request is denied, SpinPals will provide a reason and next steps, such as supplying missing documentation or resolving account issues.

Common causes of delays — how to avoid them

Delays most often happen because of:

• incomplete or mismatched identity documents,
• pending playthroughs on Sweeps Coins,
• accounts flagged for bonus abuse, or
• slow responses from banks or third-party processors.

To reduce delays, make sure your name, address, and other details match your ID and banking records, finish the required playthroughs, and respond promptly to any support requests. If you used a mail-in request to obtain Sweeps Coins, follow the postal instructions exactly and allow time for approval and crediting.

Special notes on promotions and mail-in offers

Some promotional awards carry specific redemption conditions. For example, no-purchase mail-in bonuses require a Postal Request Code and written submission per the sweepstakes rules; approved mail-in requests are credited as Sweeps Coins and can contribute toward the redemption threshold once credited. Also, certain promotions exclude specific game types from qualifying activity, so check promotion terms before you play.

Need help or want details

If you have questions about a pending redemption, the fastest options are live chat inside your account and email at support@spinpalcasino.com. For an overview of SpinPals’ offerings, see the SpinPals Casino review. Always review the full sweepstakes rules and the platform’s terms and conditions before requesting a redemption, since those documents govern eligibility, verification, limits, and dispute resolution.

Following these guidelines will help you know what to expect and keep your redemption moving smoothly.